At GLOWAESTHETICS, we greatly appreciate your loyalty and we strive to offer excellent services and customer support. Our policy and procedures help ensure our office runs smoothly and efficiently for all of our clients We appreciate your understanding and cooperation.
Time allocated for an appointment is reserved exclusively for you. Please understand that a last minute change, prevents us from being able to offer that appointment time to another client. We understand that sometimes, schedule adjustments are necessary; therefore, we respectfully request two business days notice for adjustments to your appointment and for cancellations. All Monday appointments must be rescheduled by end of day Friday to avoid the cancellation charge. In our desire to be effective and fair to our patients and employees, you may be subject to a cancellation/no show fee.
Failure to show up or cancellations given in less than two business days for Cosmedical Treatments may result in a $100 fee.
Failure to show up or cancellations given in less than two business days for all other services may result in a 50% of service fee.
If you arrive more than 15 minutes after your appointment time, your service time may be shortened or your appointment may be cancelled and you may be charged 50% of the service fee.
Dear Glow Family,
When you return to GLOW, some things will be different.
To limit traffic and reduce occupancy, we will be staggering appointments and using a virtual waiting room. Simply text or call us (802)338-9599 when you park and we will notify you via text or phone call when we are ready to welcome you into the office. When you arrive, we ask you to wear a face covering. We will check your temperature and ask you a few screening questions before your treatment. The Glow Team will also take their temperature and be screened at the beginning of each shift.
You may notice we have removed magazines, glasses, brochures, and testers, this is to make our increased cleaning efforts more efficient. We also have spaced out our seating areas to easily allow clients to maintain social distance. To maintain occupancy requirements, we are not permitting any additional guests, unfortunately, this includes children and friends. With respect to all of our clients and to ensure occupancy requirements, we are establishing a late arrival policy, if you arrive (check-in via text or phone) 10 minutes later than your appointment time, you will be charged a $50 late fee and be required to reschedule. We are also encouraging contactless payment, per your request we can charge your account on file.
We’ve stocked up on PPE. Gloves, masks, shields, disposables, hand sanitizer ect. We want you and our team to feel safe and comfortable when you visit. Sanitation of treatment rooms, restrooms, and common areas has always been a priority at Glow. However, we want you to know we have increased our efforts. While we were away, in addition to the health and sanitation requirements required to hold our licenses, the Glow Team completed VOSHA training and Hydrafacial Safety Certifications.
We appreciate your patience and we really, really cannot wait to see you.
The Glow Team
Eyelash Extension Policies
Please arrive to your appointment with clean, makeup-free lashes. Clean lashes are essential for desired fullness and retention. If lashes need to be cleansed during your treatment, it will shorten the time allotted to filling your lashes.
Lash maintenance is recommended every 2-3 weeks. If you have less than 40% of your lashes remaining, a new full set will be needed.
We welcome clients from other salons, consider booking a "New Client Fill", which includes removal of previous lashes and a fresh, new set.
Laser Hair Removal Policies
Please arrive 15 minutes early for your appointment time to ensure completion of necessary paperwork.
Please arrive cleans shaven to your appointment. This means against the grain of the hair, preferably day of the appointment.
If you are unable to clean shave yourself or come unprepared, you have the option to add in time for shaving for an additional fee.
In order to achieve optimal results, reschedule your next appointment within the recommended parameters.